Terms of service

Last Updated: August 8, 2026

Welcome to Esmethia.com. These Terms of Service (“Terms”) govern your access to and use of the Esmethia website, online store, products, and related services (collectively, the “Services”).

By accessing or using our website or purchasing products from us, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our Services.

Our online store is powered by Shopify, which provides the technology that enables us to offer our products and Services online.

1. About Esmethia

Esmethia operates this online store and website.

Business Name: Esmethia

Email: info.esmethia@gmail.com
Phone: +44 7700 713335

Business Address:
Apartment 142, Premier Apartments
Patriotic Place
St. Helier, JE2 3AF
Jersey

For general enquiries, order support, or questions regarding these Terms, please contact us using the information above.

2. Use of Our Website

You may use our website for lawful purposes and in accordance with these Terms.

You agree not to:

Use the website for unlawful or fraudulent purposes.
Attempt to gain unauthorised access to our website, systems, or accounts.
Interfere with the security or operation of the website.
Introduce malicious software, viruses, or harmful code.
Copy, reproduce, modify, distribute, or exploit website content without appropriate permission.
Use automated systems to access or collect information from the website in a way that could interfere with its operation.

We reserve the right to restrict or terminate access to the Services where we reasonably believe these Terms have been violated or where necessary to protect our website, customers, or business.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, availability, and other information displayed on our website are accurate and up to date.

However:

Product colours and appearance may vary depending on your device or screen settings.
Product images may represent the product for illustrative purposes where clearly indicated.
Product availability may change without notice.
We reserve the right to correct genuine errors or inaccuracies in product information.

We do not make medical, therapeutic, or guaranteed-result claims unless expressly stated and supported by applicable product information.

Customers should follow the product instructions and information provided with each product.

4. Product Availability

All products are subject to availability.

If a product becomes unavailable after you place an order, we will contact you where reasonably possible and may offer an appropriate alternative, cancellation, or refund in accordance with our applicable policies.

We reserve the right to limit quantities or discontinue products where reasonably necessary.

5. Pricing and Taxes

Prices displayed on our website are shown in the applicable currency indicated at checkout.

We make reasonable efforts to ensure that pricing information is accurate. However, in the event of an obvious pricing or listing error, we reserve the right to correct the error.

Any applicable taxes, duties, or charges will be handled in accordance with applicable law and the information presented during checkout.

Where applicable, customers may be responsible for customs duties, import charges, or other fees imposed by the destination country.

6. Orders

Placing an order through our website constitutes an offer to purchase the selected products.

After submitting an order, you may receive an order confirmation email. An order confirmation does not necessarily mean that the order has been finally accepted.

We reserve the right to refuse, cancel, or limit an order where reasonably necessary, including in circumstances involving:

Product availability issues.
Pricing or listing errors.
Suspected fraudulent or unauthorised transactions.
Incorrect customer or delivery information.
Unusual or potentially abusive purchasing activity.

If we cancel an order after payment has been received, we will arrange an appropriate refund in accordance with our applicable refund procedures.

7. Payment

Payments are processed securely through Stripe and the payment methods available at checkout.

By submitting an order, you confirm that the payment information provided is accurate and that you are authorised to use the selected payment method.

Payment may be authorised before an order is accepted or fulfilled.

For additional information about payment methods and payment processing, please refer to our Payment Policy.

8. Shipping and Delivery

Orders are processed and delivered according to our Shipping Policy.

Shipping times are estimates and may vary due to factors outside our reasonable control, including carrier delays, customs processing, weather, public holidays, or other unforeseen circumstances.

Customers are responsible for providing accurate delivery information when placing an order.

For complete information about processing times, delivery estimates, shipping charges, and other delivery matters, please review our Shipping Policy.

9. Returns, Refunds, and Cancellations

Returns and refunds are handled according to our Returns & Refund Policy.

The applicable policy explains:

Return eligibility.
Return timeframes.
Conditions for returned products.
Non-returnable products, where applicable.
Refund procedures.
Damaged, defective, or incorrect products.
Cancellation procedures.

Please review the Returns & Refund Policy before making a purchase.

10. Promotions and Discounts

From time to time, Esmethia may offer promotional codes, discounts, or special offers.

Unless otherwise stated:

Promotions may have specific terms or expiry dates.
Promotional offers may not be combined.
Discount codes may not be transferred or resold.
We reserve the right to correct or withdraw a promotion where reasonably necessary.

Any specific promotional terms displayed with an offer will apply to that offer.

11. Intellectual Property

Unless otherwise stated, the content available on Esmethia.com, including:

Logos
Brand names
Product descriptions
Product images
Graphics
Website design
Text
Videos
Other original materials

is owned by or licensed to Esmethia and may be protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, publish, sell, or commercially exploit our content without prior written permission, except where permitted by applicable law.

12. Customer Communications and Reviews

If you submit a review, testimonial, feedback, photograph, comment, or other content to us, you agree that you have the right to provide that content.

By submitting content, you grant Esmethia permission to use, reproduce, display, and publish that content for legitimate business, marketing, or promotional purposes, subject to applicable law.

We reserve the right to remove content that is unlawful, misleading, abusive, defamatory, discriminatory, or otherwise inappropriate.

13. Third-Party Services and Links

Our website may use or provide access to third-party services, applications, payment providers, analytics services, advertising services, shipping providers, or external websites.

These third-party services may operate under their own terms and privacy policies.

Esmethia is not responsible for the independent practices, availability, or content of third-party services that we do not control.

14. Privacy

Your use of our Services is also subject to our Privacy Policy, which explains how we collect, use, disclose, and protect personal information.

We may use analytics and advertising technologies, including Google Analytics and Google Ads features, as described in our Privacy Policy and Cookie Policy.

15. Disclaimer

To the extent permitted by applicable law, our Services and website are provided without guarantees that the website will always be available, uninterrupted, or completely error-free.

Product information is provided for general informational and purchasing purposes. Nothing on our website should be interpreted as professional medical advice.

You should read product information, directions, warnings, and applicable instructions before using any product.

Nothing in these Terms excludes or limits any consumer rights or legal protections that cannot lawfully be excluded or limited.

16. Limitation of Liability

To the extent permitted by applicable law, Esmethia will not be responsible for losses resulting from circumstances beyond our reasonable control, including website interruptions, carrier delays, customs delays, technical failures, or events outside our reasonable control.

Nothing in these Terms limits or excludes liability where such limitation or exclusion is prohibited by applicable law.

17. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or reasonable costs arising from your unlawful use of the Services, violation of these Terms, or infringement of another person's rights.

This section does not affect any rights or protections that cannot legally be limited.

18. Changes to These Terms

We may update these Terms from time to time to reflect changes to our Services, products, business practices, or applicable legal requirements.

When we make changes, we will update the Last Updated date at the top of this page.

Your continued use of the Services after updated Terms are posted constitutes acceptance of the revised Terms to the extent permitted by applicable law.

19. Governing Law

These Terms are governed by the applicable laws of Jersey, subject to any mandatory consumer protection rights or other legal protections that may apply to you based on your place of residence.

Nothing in these Terms is intended to deprive consumers of rights that cannot legally be excluded or restricted.

20. Contact Us

If you have questions regarding these Terms, our products, orders, or Services, please contact us:

Esmethia