Privacy policy

ESMETHIA — PRIVACY POLICY

Last Updated: September 2, 2026

At Esmethia, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how Esmethia collects, uses, stores, and shares personal information when you visit esmethia.com, place an order, contact us, subscribe to our communications, or otherwise interact with our website and services.

This Privacy Policy is intended to comply with applicable Irish and European data protection requirements, including the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

1. Who We Are:

Esmethia is responsible for the processing of personal information described in this Privacy Policy.

Business Name: Esmethia
Address: Sky Business Centres, 57 Clontarf Road, Dublin 3, D03 A7P0, Ireland
Email: info.esmethia@gmail.com
Phone: +353 1 853 7362
Website: https://esmethia.com

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the details above.

2. Personal Information We Collect:

We may collect personal information when you browse our website, create an account, place an order, contact us, subscribe to marketing communications, or otherwise interact with Esmethia.

Information You Provide to Us:

Depending on how you use our website, this may include:

  • Full name
  • Email address
  • Phone number
  • Billing address
  • Shipping or delivery address
  • Order and purchase information
  • Products purchased
  • Information provided when contacting customer support
  • Marketing preferences
  • Information voluntarily provided through forms or communications

Information Collected Automatically:

When you visit our website, certain information may be collected automatically, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • General location information
  • Pages visited
  • Products viewed
  • Website interactions
  • Referral source
  • Date and time of visits
  • Technical and usage information

This information may be collected through cookies, analytics tools, pixels, tags, and similar technologies.

3. How We Use Personal Information:

We may use personal information for the following purposes.

Order Processing and Fulfillment:

We may use your information to:

  • Process and confirm orders
  • Process payments
  • Prepare and dispatch products
  • Arrange delivery
  • Send order confirmations
  • Send shipping and delivery updates
  • Process returns and refunds
  • Process cancellations
  • Provide customer support

Website Operation:

We may use information to:

  • Operate and maintain our website
  • Provide requested services
  • Improve website functionality
  • Improve the customer experience
  • Troubleshoot technical problems
  • Maintain website security
  • Detect and prevent fraud, misuse, or unauthorized activity

Analytics and Website Improvement:

We may use information to understand how visitors interact with our website, measure website performance, understand product interest, and improve our products, services, and customer experience.

Marketing and Advertising:

Where permitted by applicable law and, where required, with your consent, we may use information or online identifiers to:

  • Send promotional communications
  • Measure advertising performance
  • Measure conversions
  • Understand customer interests
  • Improve advertising campaigns
  • Support relevant advertising

Legal and Regulatory Purposes:

We may process information where necessary to:

  • Comply with applicable laws and regulations
  • Meet legal, tax, accounting, or regulatory obligations
  • Establish, exercise, or defend legal claims
  • Protect our rights and property
  • Prevent fraud or unlawful activity
  • Respond to lawful requests from competent authorities

4. Legal Bases for Processing:

We process personal information only where there is a lawful basis under applicable data protection law.

Depending on the circumstances, our legal bases may include:

Contract:

We may process personal information where it is necessary to enter into or perform a contract with you, including processing and fulfilling an order.

Legal Obligation:

We may process information where necessary to comply with applicable legal, tax, accounting, or regulatory obligations.

Legitimate Interests:

We may process information where necessary for legitimate business purposes, such as website security, fraud prevention, customer support, administration, and improving our services, provided that these interests do not override your rights and freedoms.

Consent:

Where consent is required, we will request your consent before carrying out the relevant processing.

You may withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

5. Information Required to Place an Order:

Certain information is necessary for us to process and fulfill your order.

This may include your:

  • Name
  • Email address
  • Phone number
  • Billing information
  • Delivery address

If you do not provide information that is necessary to complete an order or provide a requested service, we may be unable to process your order or provide that service.

6. Payment Information:

Payments made through our website may be processed by third-party payment service providers.

Payment providers may collect and process payment information necessary to authorize and complete transactions.

Esmethia does not intentionally store complete payment card numbers or card security codes on its own website systems.

Payment information may therefore be subject to the privacy policy and terms of the payment provider used for your transaction.

7. Shopify and Third-Party Service Providers:

Our online store may use Shopify and other third-party service providers to operate our ecommerce business.

Depending on the services used, these providers may process personal information for purposes such as:

  • Website and ecommerce operation
  • Order management
  • Payment processing
  • Delivery and fulfillment
  • Customer support
  • Email communications
  • Analytics
  • Advertising and marketing
  • Technical services
  • Website security

We only provide access to personal information where reasonably necessary for the relevant service or other lawful purpose.

8. Sharing Personal Information:

We may share personal information with third parties where reasonably necessary to operate our business and provide our services.

These may include:

Payment Providers:

Payment providers may receive information necessary to process and authorize transactions.

Delivery and Fulfillment Providers:

Delivery providers may receive information such as your name, delivery address, phone number, and other information required to deliver your order.

Ecommerce and Technology Providers:

Technology providers may process information necessary to operate our website, ecommerce systems, communications, customer support, and related services.

Analytics Providers:

Where applicable, analytics providers may process information to help us understand website usage and performance.

Advertising and Marketing Providers:

Where applicable and permitted by law, advertising and marketing providers may process information or online identifiers to measure advertising performance, conversions, and relevant audiences.

Professional Advisers:

We may share information with professional advisers, including accountants, legal advisers, or other professional service providers, where reasonably necessary.

Authorities and Legal Parties:

We may disclose information where required by law, court order, legal process, or lawful request from a competent authority.

We do not sell your personal information to third parties.

9. Cookies and Similar Technologies:

Our website may use cookies and similar technologies to provide essential functionality, remember preferences, understand website usage, and support analytics and advertising activities.

These technologies may be used for:

  • Essential website functionality
  • Shopping cart and checkout functionality
  • Website preferences
  • Analytics
  • Advertising and measurement

Where consent is required for non-essential cookies or similar technologies, we will obtain the appropriate consent before using them.

You may also manage certain cookies through your browser settings and, where available, our website's cookie consent controls.

For more information, please see our Cookie Policy.

10. Analytics:

We may use analytics services, including Google Analytics, to understand how visitors interact with our website and to improve our services.

Depending on the configuration of these services, information may include device information, browser information, pages visited, interactions, and other website usage information.

Where required by applicable law, non-essential analytics technologies will only be used after obtaining appropriate consent.

11. Google and Meta Advertising

Where applicable, we may use advertising and measurement technologies provided by platforms such as Google and Meta.

These technologies may include cookies, pixels, tags, or similar technologies and may be used to:

  • Measure advertising performance
  • Measure conversions
  • Understand website activity
  • Improve advertising campaigns
  • Build or measure relevant audiences

Where required by applicable law, we will obtain appropriate consent before using non-essential advertising technologies.

You may also manage certain advertising preferences through the relevant platform's available controls.

12. International Data Transfers:

Some third-party service providers we use may process personal information outside Ireland or the European Economic Area (EEA).

Where personal information is transferred outside the EEA, we will take appropriate measures to ensure that the transfer complies with applicable data protection law.

Depending on the circumstances, this may include an applicable adequacy decision or appropriate safeguards such as Standard Contractual Clauses.

13. Data Security:

We take reasonable and appropriate technical and organizational measures designed to protect personal information against:

  • Unauthorized access
  • Accidental loss
  • Misuse
  • Alteration
  • Unauthorized disclosure
  • Destruction

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

14. Data Retention:

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

The retention period may depend on:

  • The nature of the information
  • The purpose for which it was collected
  • Our relationship with you
  • Legal, tax, accounting, or regulatory requirements
  • The need to establish, exercise, or defend legal claims

When personal information is no longer required, we will take reasonable steps to delete it or securely dispose of it, subject to applicable legal requirements.

15. Your Data Protection Rights:

Subject to applicable legal conditions and limitations, you may have the following rights under the GDPR:

Right of Access:

You may request access to personal information we hold about you.

Right to Rectification:

You may request correction of inaccurate or incomplete information.

Right to Erasure:

You may request deletion of your personal information in certain circumstances.

Right to Restriction:

You may request restriction of processing in certain circumstances.

Right to Data Portability:

Where applicable, you may request your personal information in a structured, commonly used, and machine-readable format.

Right to Object:

You may object to certain types of processing, including direct marketing.

Right to Withdraw Consent:

Where processing is based on consent, you may withdraw your consent at any time.

These rights are subject to the conditions and exemptions provided by applicable law. The Irish Data Protection Commission recognizes these rights under the GDPR framework.

16. How to Exercise Your Rights:

To exercise your data protection rights or ask a privacy-related question, please contact us:

Email: info.esmethia@gmail.com
Phone: +353 1 853 7362

We may request reasonable information to verify your identity before processing certain requests.

We will handle valid requests in accordance with applicable data protection law.

17. Marketing Communications:

If you choose to receive promotional communications from us, we may use your contact information to send information about:

  • Products
  • Special offers
  • Promotions
  • New products
  • Other relevant updates

You can unsubscribe at any time by:

  • Using the unsubscribe link included in our marketing emails; or
  • Contacting us at info.esmethia@gmail.com

You may continue to receive essential transactional communications, such as order confirmations, shipping updates, and information relating to your purchases.

18. Automated Decision-Making and Profiling:

We do not intend to make decisions about you based solely on automated processing that produce legal effects or similarly significant effects, unless permitted by applicable law and appropriate safeguards are provided.

Where applicable, we will provide information required by law regarding automated decision-making or profiling.

19. Children's Privacy:

Our website is intended for general consumers and is not specifically directed toward children.

We do not knowingly collect personal information from children where prohibited by applicable law.

If you believe that a child has provided personal information to us, please contact us so that we can review the matter and take appropriate action.

20. Third-Party Websites:

Our website may contain links to third-party websites, services, or platforms.

We are not responsible for the privacy practices, content, or security of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

21. Complaints to the Irish Data Protection Commission:

If you have concerns about how we process your personal information, we encourage you to contact us first so that we can try to resolve your concern.

You also have the right to lodge a complaint with the Data Protection Commission (DPC), Ireland's supervisory authority for data protection matters.

Data Protection Commission
6 Pembroke Row
Dublin 2
D02 X963
Ireland

The DPC provides information about data protection rights and complaints through its official channels.

22. Changes to This Privacy Policy:

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, legal requirements, or data processing practices.

When we make changes, we will update the Last Updated date at the top of this policy.

We recommend reviewing this Privacy Policy periodically.

23. Contact Us:

If you have any questions about this Privacy Policy or how Esmethia handles personal information, please contact us:

Esmethia
Sky Business Centres
57 Clontarf Road
Dublin 3
D03 A7P0
Ireland

Email: info.esmethia@gmail.com
Phone: +353 1 853 7362