Shipping policy

Last Updated: August 8, 2026

At Esmethia, we aim to provide a simple and reliable delivery experience for our customers. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase from Esmethia.com.

1. Shipping Destination

We currently ship orders across the United Kingdom.

2. Processing & Handling Time

All orders are processed after successful payment confirmation.

Processing & Handling Time: 2 working days

This is the time required to prepare and dispatch your order before it is handed over to the shipping carrier.

Orders placed on weekends or UK public holidays may be processed on the next available working day.

3. Standard Shipping

We currently offer Standard Shipping for UK orders.

  • Processing & Handling: 2 working days
  • Transit Time: 4–7 working days after dispatch
  • Estimated Total Delivery: 6–9 working days
  • Shipping Cost: £8.18
  • Courier: FedEx
  • Tracking: Included

The shipping charge will be shown at checkout before you complete your purchase.

4. Delivery Time

The estimated delivery timeframe is:

2 working days processing & handling + 4–7 working days transit = approximately 6–9 working days total.

Delivery times are estimates and may occasionally vary due to carrier delays, public holidays, severe weather, transportation disruptions, or other circumstances outside our reasonable control.

5. Order Tracking

All orders are shipped with tracking.

Once your order has been dispatched, tracking information will be provided so you can monitor the progress of your delivery.

Tracking information may take some time to become active after dispatch.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

  • Full name
  • Street address
  • City/Town
  • Postcode
  • Contact information

If you provide incorrect or incomplete delivery information, this may cause delays or additional delivery charges.

If you need to correct your address, please contact us as soon as possible. Address changes cannot always be made after an order has been processed or dispatched.

7. Delivery Delays

Although we aim to deliver orders within the estimated timeframe, occasional delays may occur due to:

  • Carrier delays
  • Severe weather
  • Public holidays
  • High shipping volumes
  • Transportation disruptions
  • Incorrect or incomplete delivery information

If your order has not arrived within the expected delivery timeframe, please contact us and we will assist you.

8. Lost or Damaged Orders

If your order appears to be lost or arrives damaged, please contact us as soon as possible.

For damaged deliveries, please keep the product and original packaging and provide photographs where possible. We may work with the carrier to investigate the shipment.

Any applicable replacement or refund will be handled in accordance with our Returns & Refund Policy and applicable consumer rights.

9. Shipping Service

Our current UK shipping service is Standard Shipping via FedEx.

The carrier is selected according to our fulfilment arrangements and cannot be selected or changed by the customer.

10. Contact Us

If you have any questions about shipping, delivery, or an existing order, please contact us:

Esmethia

Email: info.esmethia@gmail.com
Phone: +44 7700 713335

Business Address:
Apartment 142, Premier Apartments
Patriotic Place
St. Helier, JE2 3AF
Jersey

For order-related enquiries, please include your order number where available so that we can assist you efficiently.