Shipping policy
Last Updated: September 2, 2026
This Shipping & Delivery Policy explains how Esmethia processes and delivers orders placed through esmethia.com. It covers our delivery area, processing times, delivery estimates, shipping charges, tracking, and what to do if your order is delayed, damaged, or missing.
1. Where We Deliver
We currently deliver orders throughout Ireland.
Orders are delivered to the shipping address provided at checkout. Please make sure your delivery address, postcode, and contact information are complete and accurate before placing your order.
We currently do not offer delivery outside Ireland.
2. Delivery Times
Our standard delivery timeframe is:
Standard Delivery: 3–7 business days
This timeframe consists of:
Order Processing & Handling: 1–2 business days
Carrier Transit: 2–5 business days
Delivery estimates begin after your order has been successfully processed and may vary depending on the delivery location and carrier.
Business days are Monday through Friday, excluding Irish public holidays.
3. Order Cut-Off Time
Our standard order cut-off time is:
4:00 PM (Ireland local time), Monday–Friday
Orders placed before 4:00 PM on a business day will normally begin processing on the same business day.
Orders placed after 4:00 PM, on weekends, or on Irish public holidays will normally begin processing on the next applicable business day.
4. Shipping Charges
Any applicable delivery charges will be clearly displayed at checkout before you complete your purchase.
The final shipping cost shown at checkout will apply to your order.
From time to time, Esmethia may offer free shipping or promotional delivery rates. Any applicable conditions will be clearly displayed on our website or at checkout.
5. Order Processing
Most orders are processed and prepared for dispatch within 1–2 business days after successful payment confirmation.
During periods of unusually high order volume, processing may occasionally take longer than normal. If there is a significant delay in processing your order, we will make reasonable efforts to keep you informed.
6. Order Confirmation
After successfully placing your order, you will receive an order confirmation email containing your order details.
Please check your confirmation carefully. If you notice an incorrect delivery address or other important information, contact us as soon as possible.
We will make reasonable efforts to assist with changes before your order is dispatched, but changes cannot always be guaranteed.
7. Shipping Confirmation & Tracking
Once your order has been dispatched, we will send you a shipping confirmation email.
Where tracking is available, your shipping confirmation will include the relevant tracking information.
Please note that tracking information may take some time to become active after your parcel has been handed to the delivery carrier.
8. Delivery Delays
We aim to deliver orders within the estimated 3–7 business day timeframe.
Occasional delays may occur due to circumstances such as:
- Courier or carrier delays
- Severe weather
- Irish public holidays
- Transport disruptions
- Unexpected operational issues
- Other circumstances outside our reasonable control
If your order has not arrived within the expected delivery timeframe, please contact us at info.esmethia@gmail.com so we can check the status of your delivery and assist you.
9. Failed or Undeliverable Deliveries
If a delivery cannot be completed because the address provided is incorrect or incomplete, the recipient is unavailable, or delivery cannot reasonably be completed for reasons attributable to the customer, the carrier may return the parcel to us.
If this happens, please contact us at info.esmethia@gmail.com so we can determine the appropriate next step.
Any re-delivery or refund will be handled in accordance with our Return & Refund Policy and applicable consumer rights.
10. Damaged Orders
If your parcel arrives damaged, please contact us as soon as reasonably possible at:
Email: info.esmethia@gmail.com
Phone: +353 1 853 7362
To help us investigate the issue, we may ask you to provide:
Your order number
A description of the damage
Photographs of the damaged product
Photographs of the external packaging, where relevant
We will review the matter and provide an appropriate resolution in accordance with our Return & Refund Policy and applicable consumer rights.
11. Missing or Incorrect Items
If an item is missing from your order or you receive an incorrect product, please contact us as soon as possible.
Please provide:
Your order number
The product details
A description of the issue
Relevant photographs, where applicable
We will investigate the issue and, where appropriate, arrange a replacement, refund, or another suitable resolution.
12. Lost or Missing Deliveries
If your order has not arrived within the expected delivery timeframe, please contact us so that we can investigate the delivery status.
If tracking shows that your order has been marked as delivered but you have not received it, please contact us promptly.
Where Esmethia arranges the delivery, we remain responsible for the goods until they are physically received by you or by a person nominated by you, subject to applicable law.
13. Delivery Address Changes
If you need to change your delivery address after placing an order, contact us as soon as possible at info.esmethia@gmail.com.
We will make reasonable efforts to update the address before dispatch. However, we cannot guarantee that changes can be made once an order has been dispatched.
14. Order Cancellation & Consumer Rights
For most online purchases in Ireland, consumers have a statutory 14-day cooling-off period, subject to applicable exceptions.
For goods, the cooling-off period generally begins when the consumer receives the goods. After notifying us of cancellation, you generally have a further 14 days to return the goods.
Certain goods may be excluded from the statutory cancellation right where applicable, including certain goods that cannot be returned for health or hygiene reasons once unsealed.
For complete information about cancellations, returns, and refunds, please see our Return & Refund Policy.
Nothing in this Shipping & Delivery Policy limits or excludes any statutory consumer rights that cannot legally be limited or excluded.
15. Delivery Responsibility
When Esmethia arranges delivery, we remain responsible for the goods until they are physically received by you or by a person nominated by you, subject to applicable Irish consumer law.
If your parcel is lost, damaged, or otherwise affected during delivery, please contact us directly so that we can investigate and assist you.
16. Contact Us
If you have questions about your order or delivery, please contact us:
Esmethia
Sky Business Centres
57 Clontarf Road
Dublin 3
D03 A7P0
Ireland
Email: info.esmethia@gmail.com
Phone: +353 1 853 7362
Customer Support Hours:
Monday–Friday: 9:00 AM–5:00 PM (Ireland local time)
Saturday–Sunday: Closed
We are happy to assist you with questions regarding your order, delivery status, tracking, or shipping arrangements.