FREQUENTLY ASKED QUESTIONS

What products does Esmethia offer?

Esmethia offers thoughtfully selected hair care, face care, and body care products designed for everyday beauty and personal care routines.

How can I place an order?

Choose the product you would like to purchase, add it to your cart, and proceed to checkout. Enter your delivery details, select an available payment option, and complete your order.

After your order is successfully placed, you will receive an order confirmation with the relevant order details.

What payment methods do you accept?

We use Stripe to securely process payments on our website.

The payment methods available to you will be displayed at checkout and may vary depending on availability and other applicable conditions.

Your payment details are processed securely by Stripe in accordance with its applicable terms and privacy practices.

Do you offer delivery?

Yes. We currently offer delivery to customers throughout Ireland.

Any applicable delivery charges will be clearly displayed at checkout before you complete your purchase.

For complete information about delivery, please see our Shipping Policy.

How long will my order take to arrive?

Our standard delivery timeframe is:

• Order processing: 1–2 business days

• Transit time: 2–5 business days

• Estimated total delivery: 3–7 business days

Orders placed before 4:00 PM Ireland local time, Monday to Friday, will generally begin processing on the same business day.

Orders placed after the cutoff, on weekends, or on public holidays will generally be processed on the next business day.

For complete information, please see our Shipping Policy.

Can I return my order?

Yes. For most online purchases, Irish consumer law provides a 14-day cooling-off period. Generally, you can notify us within 14 days of receiving your goods that you wish to cancel your purchase, followed by a further 14 days to return the goods.

Certain products may be excluded from the cooling-off right where permitted by law, including certain sealed products that are unsuitable for return for health or hygiene reasons once unsealed.

For complete information about eligibility, conditions, and the return process, please see our Returns & Refund Policy.

How can I request a refund?

If your order qualifies for a refund, please contact us at info.esmethia@gmail.com and include your order number and relevant details.

Refunds are processed in accordance with our Returns & Refund Policy and applicable Irish consumer law.

Where a refund is due, it will generally be made using the original payment method unless otherwise agreed or required by law.

What if I receive a faulty, damaged, or incorrect product?

If you receive a product that is faulty, damaged, incorrect, or not as described, please contact us at info.esmethia@gmail.com as soon as reasonably possible.

Please include your order number and, where appropriate, photographs or other relevant information to help us review the issue.

We will assess the matter and provide the appropriate remedy in accordance with applicable Irish consumer law and our Returns & Refund Policy.

Your statutory consumer rights remain unaffected.

Can I cancel my order?

If you need to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests received before an order has been dispatched.

Your statutory cancellation rights under applicable Irish consumer law remain unaffected.

Where does Esmethia deliver?

We currently deliver to addresses throughout Ireland.

Our current delivery service is intended for customers within Ireland.

How can I contact Esmethia?

You can contact our customer support team using the details below:

Email: info.esmethia@gmail.com
Phone: +353 1 853 7362

Customer Support Hours:
Monday–Friday: 9:00 AM–5:00 PM
Saturday–Sunday: Closed

Where can I find Esmethia's store policies?

Our key store policies are available through the links in our website footer, including:

• Privacy Policy

• Terms of Service

• Shipping Policy

• Returns & Refund Policy

• Cookie Policy

We recommend reviewing the relevant policies before placing an order.

I have another question. How can I contact you?

If you have any questions about our products, orders, payments, delivery, returns, or refunds, please contact us at:

info.esmethia@gmail.com

If your enquiry relates to an existing order, please include your order number so we can assist you more efficiently.

Esmethia

Sky Business Centres
57 Clontarf Road
Dublin 3
D03 A7P0
Ireland

Email: info.esmethia@gmail.com
Phone: +353 1 853 7362